1. Acceptance of Terms
By using Imly's dashboard, API, or having a call handled by an Imly-powered assistant on behalf of a Business, you agree to these Terms. If you are using Imly on behalf of a business, you represent that you have the authority to bind that business to these Terms.
2. What Imly Provides
Imly is an AI-driven voice and chat receptionist that helps businesses handle appointments, answer common questions, and route calls to human staff when needed. Imly is a tool that assists a Business's own operations — it does not replace the Business's responsibility for the accuracy of its own hours, availability, services, or policies, which the Business is responsible for keeping up to date.
3. Accounts
- You must provide accurate information when creating a Business account.
- You are responsible for safeguarding your account credentials and for all activity under your account.
- Account roles (owner, manager, staff) determine access levels — the Business is responsible for assigning roles appropriately.
4. Google Sign-In
If you use Google Sign-In to access Imly, you authorize us to access your basic profile information (name and email) for authentication purposes. If you connect Google Calendar, Imly accesses only the specific calendar scopes you authorize, solely to provide scheduling functionality. You may revoke access at any time through your Google Account permissions. Our use of Google user data complies with the Google API Services User Data Policy.
5. Acceptable Use
You agree not to:
- Use Imly for any unlawful purpose, or to harass, defraud, or deceive any person.
- Attempt to interfere with, disrupt, or gain unauthorized access to Imly's systems or another tenant's data.
- Use the service to collect sensitive personal information beyond what is reasonably necessary for the stated purpose.
- Misrepresent the AI assistant as a human being when directly asked whether the caller is speaking with an AI.
6. AI-Generated Responses
Imly's assistant uses AI models to converse naturally. While the system is designed so that facts about bookings, availability, and confirmed details come from validated data, AI responses can occasionally be imperfect. The Business is responsible for reviewing confirmed bookings and critical information communicated to Callers. Imly is not liable for losses arising from an AI response that a reasonable Business could have caught through its own review.
7. Fees and Payment
Pricing, billing cycles, and payment terms are as set out on the Imly pricing page or in your individual service agreement. Non-payment may result in suspension of the service.
8. Cancellation and Termination
- A Business may cancel their subscription at any time through the dashboard or by contacting us.
- Imly may suspend or terminate an account for violation of these Terms, or for non-payment, with notice where reasonably practicable.
- Upon termination, Business data will be retained or deleted per our Privacy Policy.
9. Intellectual Property
Imly retains all rights to its software, AI-generated outputs, and underlying technology. The Business retains rights to its own business data (hours, services, policies) uploaded to the platform.
10. Third-Party Services
Imly relies on third-party providers (telephony, speech processing, AI models, cloud hosting) to deliver the service. Imly is not responsible for outages originating from these providers, though we maintain failover systems to minimize disruption.
11. Disclaimer and Limitation of Liability
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IMLY'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE FEES PAID BY THE BUSINESS IN THE PRECEDING 12 MONTHS. IMLY IS NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
12. Governing Law
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
13. Changes
We may update these Terms from time to time. Continued use of the service after changes take effect constitutes acceptance of the updated Terms. Material changes will be communicated via email or the dashboard.
14. Contact
Bonsai AI Agents LLP
Email: contact@imly.app